This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care Communicate effectively in writing and verbally with: Internal o Consultants o Nursing staff o Medical Personnel o Admin and Clerical staff o Ancillary Staff o Management o Across the trust External o Patients and Carers o Members of the general public o G.P. practices o Other hospitals both in and out of the district o Locum medical agencies Act with professionalism and integrity, being a role model to those around and ensuring everyone has an equal opportunity Tracering of patient notes accurately and in a timely manner Prioritising work in a busy environment Type clinical and non-clinical correspondence and reports in accordance within local targets. Undertake a variety of office duties, such as monitoring and dealing with emails received via varied email accounts, filing, opening and distributing post, photocopying, support where necessary. Manage the choose and book system, data inputting, moving and lifting of patient notes to ensure the efficient and effective support to the department. Accurately deal with E- referrals and email to the relevant Consultant and action daily. Comply with the Trusts Patient Access Policy and Standard Operating Procedures. Ensure that all results/reports/correspondence are filed accurately & efficiently in the case notes as required, in line with Health Records standards. Answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries. Notify the designated person in order to maintain adequate stationery supplies. Provide cover for the other members of the secretarial and administration team, and other Long-Term Conditions administration teams as required. Use the relevant IT systems to register patients, transfer medical records, input clinical letters and care planning summaries, as required. Enter Referral to Treatment (RTT) pathway events accurately. Ensure that all clinical and non-clinical correspondence is typed within local targets, using the Infoflex system. (Audio and copy typing). Ensure appropriate follow up is actioned i.e. outpatient appointments, investigations, patients added to waiting lists, referrals to other departments etc. Identify areas for service improvement and support implementations Enter, monitor and update all aspects of the Referral to Treatment (RTT) pathway events accurately and ensure Inter Provider Transfers (IPT) are completed and updated. Review statuses are to be updated at every patient interaction. Escalate to the Admin Team Leader any anomalies or concerns that arise.