Vacancy Information
We have a fantastic new opportunity to join the Franchise team at Greggs as a Partner Support Manager, this is an additional role to support our partners operationally through driving great brand standards and excellent shop openings.
We can offer you:
* 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
* Management Bonus Scheme which is worth up to 10% of your salary
* Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
* Private Medical Insurance which is free for you and subsidised for your dependants
* Permanent Health Insurance which is a replacement income scheme
* You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
* Defined contribution management pension scheme
* Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary
* Colleague discount, up to 50% off our own-produced products
* Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
* Career progression and learning and development
* Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
* Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
* Cycle to Work scheme
* A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
* Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another
* Company Car
About the role
* This is a full-time field based role
* Full UK driving license is required
* We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
* The base location for this role is across the south region between Enfield and Amesbury.
* This is a field based role so travelling with hotel stays will be required.
What you’ll do
* Assist in the delivery of Basic Ingredients, Spread of Knowledge and Company Induction etc. through training the trainer, completing in shop observations and audits of training activity and outcomes following shop handover.
* Manage and support the successful opening of franchise shops.
* Ensure the right quantities of equipment and materials are on site ready for a successful shop opening. Provide high quality on-site training and support during the handover process and shop openings, creating a quality learning environment.
* Support and monitor the franchise partners teams standards in relation to all aspects of shop category sales. Assist in the auditing of franchise shops and completes the relevant action plans to rectify and issues highlighted.
* Support franchise partners to deliver product and promotional launches. Actively support product quality and presentation standards.
* Using analytical tools available to identify opportunity shops within your area, spending time with Multisite Managers/ Brand Managers and building their knowledge of the Greggs Brand and what tools are available for them to manage their won shops.
* Work with franchise partner management to identify training needs and opportunities.
* Support the audit process and completes action plans to ensure franchise partners deliver the standards required within the Greggs brand.
* Work positively and with enthusiasm to encourage our franchise partners shop teams work in line with the Greggs Values. Challenge operational standards within the franchise partners teams. Work with the Franchise Team to ensure maximum efficiency of the support of franchise partners.
About you
You’ll fit right in at Greggs as a Franchise Partner Support Manager if:
* You have the ability to produce products to a high standard of specification and presentation. As well as, train and develop others to deliver the Greggs brand standards of operation
* You can show knowledge of the EPOS and Back Office Systems
* You are competent on the use of Microsoft Office Programmes
* You have good knowledge and understanding of G learning at shop level or above
* You have self-confidence, positive attitude and pride in the Greggs brand whilst showing enthusiasm and interest in the products
* You have the ability to act as a Brand Ambassador for Greggs delivering a great service to our franchise partners.
* Are a strong team player, able to build good working relationships at all levels
* Can demonstrate a proven ability to provide excellence in customer service
* Have proven high levels of accuracy and attention to detail
* Are results focused with strong planning, prioritising and organisation skills
* Are self-motivated with the ability to work under pressure and using own initiative
* Able to engage and work collaboratively with other teams to make improvements to processes and influence stakeholders at all levels
* Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
* Are supportive of an inclusive culture – recognising and valuing that difference is good
* Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.