My client is looking for a highly-motivated and experienced Remortgage Team Lead to join their dynamic legal team in their Stockport office.The RoleAs a Remortgage Manager, you will have direct line responsibility for a team of Case Managers and will work closely with the Senior Operations Manager to manage the operations of their department, playing a key role in maximising operational effectiveness and driving operational efficiencies.Key Responsibilities
1. Lead and manage a high-performing Remortgage Team, driving productivity and ensuring excellent client service.
2. Handle client/service queries and complaints, adhering to internal procedures and reporting requirements.
3. Manage partner SLAs, acting as a key contact, and build strong cross-business relationships.
4. Develop and motivate the team, providing support, coaching, and performance management, including recruitment, onboarding, reviews, and performance improvement plans.
5. Oversee workload distribution, resource planning (including absence management), and ensure compliance with company policies and procedures, including performance, attendance, and conduct.
6. Facilitate team communication, training, and development, ensuring adherence to eLearning/compliance deadlines and effective implementation of procedural changes.
7. Monitor team performance, using management information to inform priorities and drive continuous improvement. Address ...