Job Description
Role Overview
This is a rare and exciting opportunity to join a start-up company and become part of dynamic new team.
The role of Customer Experience Coordinator will report directly to the Operations & Client Services Manager, to provide a high-level of administration support, as well as delivering excellent customer service to our clients, both internal and external. Attention to detail is essential in this role, so it’s imperative you have a keen eye for accuracy and can enter data quickly and efficiently. Our customers are at the heart of our business, and this role requires you to deliver exceptional levels of service at all times, troubleshooting and resolving any potential issues before they arise.
Tasks (including, but not limited to)
· Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer
· Monitoring, organising and managing emails across all inboxes, responding to all enquiries in a timely manner and ensuring all questions are addressed accurately.
· Apprising the Operations & Client Services Manager of any customer experience issues they may not be aware of
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