We are looking to recruit an Admin Assistant for our New Homes team in our Wellington office.
Main purpose of the role (Skills and Knowledge):
• Administrators play a vital part in the smooth running of the business.
• Your role will require you to be the first point of contact for clients, agents and developers by email, telephone, and face to face. It is a very important role, supporting the team to ensure client satisfaction.
Key tasks (but not limited exclusively to):
• To conduct matters on behalf of clients in a professional manner. Providing a friendly, courteous and professional service. To protect the firm against service complaints by ensuring service is of the highest quality.
• Attending all service users and professionals, whether in person, on the telephone or by email in a polite, efficient and professional manner at all times.
• To comply with the Policies and Procedures pursuant to the Office Manual at all times.
• To help manage files to CQS Standard at all times if applicable. Including closing and archiving procedures with accurate use of our case management system in accordance with the firm’s procedures and maintaining the file storage and retrieval systems.
• To oversee diary management for the team where necessary.
• Assisting colleagues with scanning, photocopying, and printing of documents as the team requires.
• Ensuring prompt responses to telephone calls, taking accurate messages, and ensuring the calls/messages are passed to the appropriate staff member without delay.
• Providing reception cover on an ad hoc basis.
• Always adhering to the GDPR Policies, Equality and Diversity Policy of the firm.
• Further role requirements as discussed and agreed with the Head of Department.
This is a full time, office-based role.
Experience of Microsoft products particularly Outlook would be an advantage but is not essential. Full training will be provided.