Job summary We are looking to appoint a Full time receptionist who will fit into our friendly, dedicated and capable reception team. Applicants must have excellent communication skills, enthusiasm, good IT skills, and the ability to work under pressure, multi-task and self-initiate. You will work as part of a team assisting patients to access the right services, booking appointments, and taking requests and queries. Main duties of the job To make appointments and book patients in when they arrive for an appointments Provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. To answer telephones promptly To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. About us Rochdale Road Medical Centre is a lovely place to work. We are high achieving, rated good by CQC. We are a Teaching Practice. This is a great opportunity to work in a multi-disciplinary team that endeavors to have a positive and caring impact on the local community. Date posted 05 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time Reference number A4151-25-0000 Job locations 48A Rochdale Road Middleton Manchester Lancashire M24 2PU Job description Job responsibilities administrative tasks and the day to day running of the reception area. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in line with their requirements using care navigation methods, in a courteous, efficient and effective way, with the patient at the centre of everything we do You will provide general administrative assistance to the GP partners and practice manager as required, and at all times project a positive and friendly image to patients and other visitors, whether in person or over the telephone. Job description Job responsibilities administrative tasks and the day to day running of the reception area. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in line with their requirements using care navigation methods, in a courteous, efficient and effective way, with the patient at the centre of everything we do You will provide general administrative assistance to the GP partners and practice manager as required, and at all times project a positive and friendly image to patients and other visitors, whether in person or over the telephone. Person Specification Experience Essential Experience of working in primary care Computer literacy and proficient keyboard skills Experience of Microsoft packages Excellent communication skills Reception/office experience Desirable Experience of working in a GP practice Experience on EMIS Web & Docman 10 Qualifications Essential GCSE grade A to C in English and Maths Person Specification Experience Essential Experience of working in primary care Computer literacy and proficient keyboard skills Experience of Microsoft packages Excellent communication skills Reception/office experience Desirable Experience of working in a GP practice Experience on EMIS Web & Docman 10 Qualifications Essential GCSE grade A to C in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Rochdale Road Medical Centre Address 48A Rochdale Road Middleton Manchester Lancashire M24 2PU Employer's website https://www.rochdaleroadmedicalcentre.co.uk/ (Opens in a new tab)