Job Title: Concierge
Department: Health and Social Care (Qualified and Non-Qualified)
Operation: Sanctuary Supported Living
Location: Cavendish Lodge, Ipswich
Closing Date: [Insert Closing Date]
Requisition: 224002
Salary: £11.61 per hour
Hours: As when required
Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Homelessness Service, Cavendish Lodge, Ipswich. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
Responsibilities:
* Being a first point of call to receive and direct all customer queries
* Developing good relationships with customers, helping them develop life skills
* Handling occasional emergency/challenging situations
* Going above and beyond to ensure an excellent service is provided to our customers
* Occasionally organising and running social activities
* Some health and safety responsibilities e.g. fire safety checks
* Ensuring the security of the service is maintained
* Writing and updating customer notes
Skills and Experiences:
* Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
* Previous experience working under challenging circumstances
* Ability to use IT systems confidently
Benefits:
* A variety of online discounts and rewards from major retailers
* Health and well-being plans
* A wide range of learning and development opportunities
Job Reference: 224002
Eligibility: We are only currently accepting applications from those with the right to work in the UK.
Application Process: If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity:
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
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