Client: Essex County Council
Location: Clacton-on-Sea, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 7c9481f568ae
Job Views: 5
Posted: 16.02.2025
Expiry Date: 02.04.2025
Job Description:
Fixed Term, Part Time
£23,344 per annum (full time equivalent)
Location: Clacton on Sea
Working Style:
Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.
We are currently recruiting a Customer Services Assistant based at Clacton Central Library. This is a part time, fixed term contract position working 18.5 hours per week for a period of 6 months. The pro rata salary for this role will be £11,672 per annum. This role will include Saturday working.
Please note, we are looking for the successful candidate to start the role by 31st March 2025 pending successful completion of employment compliance checks.
The Role
You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.
The Opportunity
Our Customer Service team are at the heart of what we do- they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment – your experience, your age and your perspectives are welcome in our team.
Key Responsibilities
* First and foremost – you like helping people. If you’ve got some IT skills – self-taught or not, that’s ideal.
* Arranging and conducting Rhymetime, an inclusive session for all families with babies and toddlers.
* Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
* You’ll help with promotional activities – we generate income in all our libraries and value your ideas.
* Assisting customers to use the library catalogue and learn to use the full library offer.
* Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
* Data drives us – you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
* Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.
Experience and Qualifications:
We welcome candidates with a diverse range of experiences and qualifications. Here’s a sample – what we’re interested in is if you are brilliant at the basics which include:
* Possession of a Driving Licence – desired.
* Demonstration that you know how to use IT systems or have the ability to learn.
* Customer service experience in any area.
* Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
* Enthusiasm and ideas.
* Enjoy working within a team to make us as brilliant as possible.
Interviews
Interviews will be taking place week commencing 24th February 2025.
As a Customer Services Assistant, you will be required to work with children to develop and grow our audience in this key area of our business. Part of your responsibilities will be to deliver story and rhyme sessions to groups of parents and toddlers in a library setting.
Therefore, as part of the interview process you will be required to deliver a short 5-minute activity that enables you to demonstrate your ability to engage with children.
This could include reading a short children’s story or sharing a children’s nursery rhyme.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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