Description Do you have the ability to quickly build rapport with customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class? Then this role is for you. As a Wholesale KYC Markets Middle Office - Senior Associate in the Wholesale KYC Operations Client Office team, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution (both new business and renewals remediation activities). Job responsibilities Manages own KYC renewals/new business book of work and complete the end to end KYC process Partners with the Front Office and on occasion direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence requirements Liaises regularly with the business to conduct workload planning, reviews status of key renewals and prioritize open requests Interacts with key stakeholders such as Front Office, Compliance, Quality Control to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups Creates quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global and local regulatory requirements Manages personal workload and priority items and ensure timely escalation of key risks/issues to management Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners Identifies and executes process improvements, provide guidance and support on key process and technology initiatives to the business Required qualifications, capabilities, and skills Strong written and oral communication skills with experience of conflict resolution and risk mitigation You will be familiar with working in an analytical environment, able to evaluate complex and lengthy documents to ensure full adherence to regulation requirements, and have a proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers Client focused whist maintaining a strong controls mind-set Proactive and flexible approach to personal workload and wider team targets Effective at managing time appropriately and organising workload for maximum productivity Working knowledge of KYC/Compliance/AML standards Sound understanding of the Financial Industry