Customer liaison lead

Customer Liaison Lead

£38,654 - £40,688
The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geographical area & portfolio of apartment buildings and customer groups to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing.

The Customer Liaison Lead will support the Senior Operations Manager in the operational delivery of a business-critical service to ensure that customers expectations are exceeded.

The Customer Liaison Lead will oversee all customer and internal and external stakeholder communications for a portfolio of apartment building undergoing building safety remediation works across a broad geographical area. They will play a key operational role in supporting the Senior Operations Manager, Project Managers and Commercial Managers to ensure that the customer is at the centre of every building safety decision and that there is a customer cantered approach throughout each remediation project.

Key responsibilities include overseeing all customer and stakeholder enquiries and complaints for the apartment buildings on their patch, line