37hrs a week including some weekend working Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm Weekend Working: 1 in 4 weekends approx About the Role Supported Housing is a crucial part of the business. As a Support Coach you will be the primary support for customers, working in a team of Hostel Support Coaches to deliver the best possible outcomes; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of both customers and the team. You will be part of a small team of Hostel Support Coaches working collaboratively to provide intense therapeutic support. You will work alongside other Support Coaches, the Team Leader and Services Manager to promote and ensure a psychologically informed way of working by all, to provide a service which is flexible and adaptive to the changing needs of customers and the team. You will work with the team collaboratively to provide consistent boundaries and a trauma informed approach to practical honest support, good housing management and strong financial control; working closely with our independent living Housing Services Team you will ensure the seamless provision of a complete housing and support solution to our customers throughout their personal journey with Squared. Working as a team, with Luton community support groups, LBC, partner agencies and our internal organisational expertise, you will aim to provide a safe environment in which to build a customers confidence and promote opportunities for positive change and development. These are some of the things you will be responsible for in your role: Comprehensive delivery of the day-to-day running of the hostel provision and direct support service to customers. Working in a psychologically informed way, coaching customers in a person-centred and non-judgmental way appropriate to their individual needs. Manage your own case load of customers by organising and conducting support sessions on a weekly basis, attending professionals meetings, support customers with external appointments completing referrals to external services where appropriate. Think creatively and practically to deliver the best possible support. Complete assessments with new customers following referrals, devise and implement support and risk management plans. Arrears management Provide assistance relating to benefit claims and personal contribution charges, including setting up payment plans, benefit applications and dealing with benefit queries. Ensuring the accommodation remains a safe and secure place for customers to live and Staff to work Support customers to learn independent life skills to enable a successful, planned move-on into the community. Carry out room checks with customers. Comply with health and safety by completing health and safety premises checks, fire drills and reporting repair requests. Working collaboratively with the Team Leader and Services Manager to ensure that customers always receive a consistent standard, a positive attitude and appropriate behaviour in the delivery of the service always. Utilise knowledge, skills and experience to recognise difficult or challenging customer situations and use appropriate skills to support colleagues to influence and bring about positive change to the customers behaviour. Daily recording to evidence the support given and ensure the internal system reflects any changes relating to the customer. Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements. Provide cover for other Support Coaches as required. Efficiently liaise with other professionals such as social workers, solicitors, translators, police and education providers. Work collaboratively with other departments within Squared such as Repairs, Cleaning and Gardening and Finance departments. Ensure child protection and safeguarding policies and procedures are adhered to reporting any concerns as required under legislation and Local Authority procedures. Understand and follow Squareds policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures. Promote Squared services to the wider community. About you You will play an important role at Squared and both now and as we develop and grow. Squared is searching for innovative ways to enable as many people as possible to benefit from our limited housing resource. We need a driven person to join our team of like-minded individuals who are committed to meeting the needs of our customers through delivery of a high-quality services. You will be a rare individual who is empathetic with the ability to coach, mentor and empower vulnerable individuals, yet capable of challenging negative behaviour when needed. Youll be a proactive and motivated, hard-working self-starter. You will be organised, efficient, able to work quickly and accurately under pressure whilst always maintaining excellent client care. You will be resilient in the face of challenges, with a positive outlook and enjoy participating with our tenants who will find you approachable, friendly but firm. Youll be willing to go the extra mile to get the job done ADZN1_UKTJ