Main area: Gynaecology
Grade: NHS AfC: Band 2-3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Shifts, covering 7 days per week, which may include working 1 in 3 weekends)
Job ref: 321-SW2-6722081-B2-3-PUB
Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Women's Centre, John Radcliffe Hospital
Town: Oxford
Salary: Dependant on experience
Closing: 23/01/2025 23:59
Interview date: 10/02/2025
Assistant Patient Pathway Coordinator
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services.
Our values, standards and behaviours define the quality of clinical care we offer. We call this Delivering Compassionate Excellence and its focus is on compassion, respect, learning, delivery, improvement, and excellence.
Job overview
An exciting opportunity has arisen to join the Gynaecology Team in the Women's Centre as an Assistant Patient Pathway Coordinator working predominantly within a Ward Clerk capacity on the Gynaecology Ward.
This is a linked grade post, with the successful applicant being supported through a clear competency framework to progress from a Band 2 to a Band 3.
The successful candidate will need to be organised, flexible and work well in a team, with exceptional customer service skills and a desire to learn new things.
Main duties of the job
The post holder will be expected to provide cross cover across the Gynaecology Administrative team as directed by the Team leader on a day-to-day basis according to service need.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care. The post holder is required to assist in the provision of a professional, comprehensive, and efficient administrative service delivered to all patients and members of the department.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services.
Detailed job description and main responsibilities
Administration
* Work alongside the Patient Pathway Coordinators to support the administrative function within the Service.
* Provide primary administrative support to the specialist nurse and junior doctor teams.
* Ensure appropriate follow up appointments are booked.
* Respond to telephone queries coming into the department.
* Act as the first point of contact for patients coming into the department.
* Admit and discharge patients to the ward, as required.
Person specification
Qualifications
* Good general level of education (minimum of 5 GCSE or equivalent grades A-C, including Maths and English)
* NVQ or National Apprenticeship in customer services or business administration
Experience
* Ability to work under pressure
* Able to work independently and as a team member
* Previous administrative experience
Personal Skills
* Excellent verbal and written communication skills
* Excellent telephone manner
* Basic conflict resolution skills
COVID-19: The COVID-19 vaccination remains the best way to protect yourself and others.
Probation Period: This post is subject to a 6 month probationary period.
Next Steps: Please read the job description and person specification carefully.
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