Battle, Sussex hybrid working available Are you ready for a challenge?Were looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. Youll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). Youll need to be confident using your own initiative and have the ability to update systems and follow processes. Ideally, youll have experience of working in a customer contact centre, but this is not essential as training will be provided. We're available for customers from 08.00 - 17.00 (Mon -Fri), so well need you to be able to work flexibly within these hours. Following the completion of your probation period, hybrid working will be provided as agreed with line management. What youll need Excellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written. Able to work quickly and efficiently navigate and manage a range of systems and applications. Personal resilience and able to deal positively with challenging customers. Youll be organised with good attention to detail. A positive can-do attitude. Experience in working in repairs & maintenance environment (desirable). In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date: 21 st November 2024 at 23:59pm. We reserve the right to close this vacancy at any time if we receive a high volume of applications. About us At Southern Housing, our residents are at theheartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. ADZN1_UKTJ