Job Title: APS Desktop Engineer Clearance required: BPSS Duration: 6 months Location: Telford, onsite. Job Description: The role will be a technical support engineer within Account Production Services (APS). Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS, and O365 while developing knowledge to support non-standard applications. Tasks: Provide Desktop Support • Fault identification and resolution of incidents and requests within contracted SLA targets • Mobile solution support (Mobile Phones and Laptops) • Software and hardware installation • PC Configuration • Building Laptops & MacBooks • Assisting with Stores tasks when required • Creating and maintaining support documentation • When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies: • Windows 10, Windows 11 and MacOS • Microsoft Office 2016 O365 • Hardware: desktops, Laptops, Tablets, Mobile Phones and Printers • Cisco AnyConnect VPN, SCCM, Active Directory, • Various software products, applications, and services • WiFi Access Points and basic networking principles • Meeting room technology Technical Skills Required: Mandatory Skills: • Knowledge of Windows 10 and or Windows 11 • Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive • Knowledge of Apple devices (MacBooks, iPads and MacOS) • Hardware Familiarity (Desktop, Laptop, Printers) Desirable Skills: • Knowledge of ServiceNow Management tools • Knowledge of Mobility Solutions • Knowledge of the Microsoft Power Platform • Previous experience in PC Hardware\Software support • Active Directory • Understanding of basic networking principles • MCSE Certification Business Skills: Mandatory Skills: • Excellent Communication skills (verbal and written) • Customer service • Time Management • Organisation • Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun) Desirable Skills: • Able to perform under pressure and meet tight deadlines • Analytical and methodical approach to problem solving • Must be self-driven and have the ability to use initiative and tenacity to resolve issues • Able to work with minimum supervision • Team player who can work with other teams to provide a service to the client with an agreed SLA