A new position is available for this expanding Heathrow Forwarding agent based in Colnbrook for an Air Freight Operator, the successful applicant with have previous experience with import or export & Customs Air freight forwarding with ideally knowledge of CargoWise (not essential) with strong customer service skills. Mon-Friday 9-5.30 25 days holiday plus BH Pension Performance related bonus £30-40K DOE neg Excellent career prospects are available Duties and Responsibilities for the Air Freight Operator Manage shipments from origin to destination, ensuring the customer and team are kept updated Developing knowledge of current and new processes including government regulations and sharing with the team through cross training and team member collaboration Coordinate and work closely with team mates to ensure to learn, develop and work towards common objectives Support the team and Operations Manager in order to achieve corporate goals Always remain focused on continuous improvement and highlight areas for review and assessment Accurate and timely processing of customs documents according to the HMRC requirements within the required customer KPIs Maintain clear and precise communication with suppliers, customers and team members Accurate and timely billing and management of service provider costs Customer and profit margin focused with attention to cost management Qualifications and Characteristics for the Air Freight Operator Highly motivated and detail-oriented team player, dedicated to providing high quality customer service Communicate effectively both internally and externally, with customers, service providers, team-mates and management MS Office skills most importantly, Outlook, Excel, and Word Cargo Wise One experience (Preferred but not essential) Minimum of 5 years of experience in freight forwarding (either export or import) Must be able to easily commute to Colnbrook