Job summary Alliance is a leading local children's mental health provider delivering psychological support and emotional well-being services in a range of educational settings across Teesside, supporting a whole school approach to improving children's mental health and wellbeing. We also provide psychological therapies to children and families with multiple and complex needs. Through the Children and Young Peoples Improving Access to Psychological Therapies (CYP IAPT) Programme and the implementation of Mental Health Support Teams our service transformation is through the delivery of evidence-based therapies, use of routine outcome measures and in full collaboration with children, young people and families. The post holder will support the Admin Lead in the delivery of an efficient administrative support service. The post holder will offer administrative support to the Children, Young People & Family Service (CYPF) and provide a first point of contact to CYPF accessing the service. They will also assist the Admin Lead in managing the CYPF database (IAPTUS) and the submissions of monthly data to the Children and Young Peoples Mental Health Services Data Set via NHS Digital. Main duties of the job To support the Admin Lead with the day to day running of the administration service To take minutes of meetings when required Be a point of contact for team queries when the Admin Lead is unavailable. To provide efficient, accurate and timely administrative support to all team members including ensuring appropriate maintenance of the services Access Data Base, taking messages as appropriate, and dealing with confidential information. To enter clinical and other data onto the Clinical Database (IAPTUS) in accordance with agreed procedures and guidelines. To manage supervisor alerts on the clinical database (IAPTUS) and liaise directly with service leads/managers. To ensure a professional customer focused service is always maintained with excellent communication. Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service. Minimum 22.5 hours per week, up to 37.5 Hours per week Closing Date: 18 April 25 Interview Date: 30 April 25 You must have right to work in the UK as we are currently unable to offer working visa opportunities. AI-generated content may lack detail and not address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively. About us Alliance offers first rate training and development opportunities, flexible working (where appropriate), child-care voucher scheme, 38 days annual leave per annum/pro rata, EAP health scheme and a 3% contributory pension scheme. Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is committed to the National Living Wage. Alliance Psychological Services follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of clients. Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be sought in the event of a successful application. Date posted 03 April 2025 Pay scheme Other Salary £24,570 a year per annum pro rata to hours worked Contract Permanent Working pattern Part-time Reference number E0163-25-0004 Job locations Alliance Psychological Services Ltd 24 Yarm Road Stockton-on-tees Cleveland TS18 3NA Job description Job responsibilities To support the Admin Lead with the day to day running of the administration service To take minutes of meetings when required Be a point of contact for team queries when the Admin Lead is unavailable. To provide efficient, accurate and timely administrative support to all team members including ensuring appropriate maintenance of the services Access Data Base, taking messages as appropriate, and dealing with confidential information. To enter clinical and other data onto the Clinical Database (IAPTUS) in accordance with agreed procedures and guidelines. To manage supervisor alerts on the clinical database (IAPTUS) and liaise directly with service leads/managers. To ensure a professional customer focused service is always maintained with excellent communication. Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service. To provide good customer care for Service Users, schools and other professionals and partnership organisations that use the Child and Family Service To facilitate communication and effective operational functions both within the team and externally on a daily basis. For example: telephone; e-mail; fax; paperwork To participate in the organisation and improvement of Child and Family Service administrative systems that ensure and uphold consistency across all Teams To contribute to Team and Service development To present a good image of Alliance and the Child and Family Service as well as maintaining good working relationships both internal and external, including Alliance Service Managers, other Alliance team members, Service Users including parents and carers, staff in schools and other educational establishments, staff within Local Authority Childrens Services staff in local PCT and other NHS organisations staff from public sector organisations and private sector organisations Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training/development activities and encourage and support staff in their development and training Undertake such other duties, training and/or hours of work as may be reasonably required by your manager, and which are consistent with the general level of responsibility of this job; Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service. To undertake health and safety duties commensurate with the post and/or as detailed in the Alliances Health and Safety Policy Job description Job responsibilities To support the Admin Lead with the day to day running of the administration service To take minutes of meetings when required Be a point of contact for team queries when the Admin Lead is unavailable. To provide efficient, accurate and timely administrative support to all team members including ensuring appropriate maintenance of the services Access Data Base, taking messages as appropriate, and dealing with confidential information. To enter clinical and other data onto the Clinical Database (IAPTUS) in accordance with agreed procedures and guidelines. To manage supervisor alerts on the clinical database (IAPTUS) and liaise directly with service leads/managers. To ensure a professional customer focused service is always maintained with excellent communication. Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service. To provide good customer care for Service Users, schools and other professionals and partnership organisations that use the Child and Family Service To facilitate communication and effective operational functions both within the team and externally on a daily basis. For example: telephone; e-mail; fax; paperwork To participate in the organisation and improvement of Child and Family Service administrative systems that ensure and uphold consistency across all Teams To contribute to Team and Service development To present a good image of Alliance and the Child and Family Service as well as maintaining good working relationships both internal and external, including Alliance Service Managers, other Alliance team members, Service Users including parents and carers, staff in schools and other educational establishments, staff within Local Authority Childrens Services staff in local PCT and other NHS organisations staff from public sector organisations and private sector organisations Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training/development activities and encourage and support staff in their development and training Undertake such other duties, training and/or hours of work as may be reasonably required by your manager, and which are consistent with the general level of responsibility of this job; Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service. To undertake health and safety duties commensurate with the post and/or as detailed in the Alliances Health and Safety Policy Person Specification Qualifications Essential NVQ Level 2 or equivalent in Administrative/Business subject Desirable Previous experience in NHS/healthcare. Experience Essential Experience and understanding of database systems. Excellent telephone and verbal communication skills Accuracy and attention to detail Understanding of confidentiality Experience of working within a busy environment within agreed timescales. Ability to take minutes in meetings and disseminate to attendees. Desirable Experience and understanding of database systems. Excellent telephone and verbal communication skills Accuracy and attention to detail Understanding of confidentiality Experience of working within a busy environment within agreed timescales. Ability to take minutes in meetings and disseminate to attendees. Other Qualities Essential High level of motivation and organisational skills Ability to work within a team and foster good working relationships. Ability to work under pressure and alone at times. Ability to handle sensitive and emotionally difficult calls. Regard for others and respect for individual rights of autonomy and confidentiality. Flexible and adaptable. High level of motivation and organisational skills Ability to work within a team and foster good working relationships. Ability to work under pressure and alone at times. Ability to handle sensitive and emotionally difficult calls. Regard for others and respect for individual rights of autonomy and confidentiality. Flexible and adaptable. High level of motivation and organisational skills Ability to work within a team and foster good working relationships. Ability to work under pressure and alone at times. Ability to handle sensitive and emotionally difficult calls. Regard for others and respect for individual rights of autonomy and confidentiality. Flexible and adaptable. Act in ways that support equality and promotes diversity. Desirable Ability to use own initiative. Person Specification Qualifications Essential NVQ Level 2 or equivalent in Administrative/Business subject Desirable Previous experience in NHS/healthcare. Experience Essential Experience and understanding of database systems. Excellent telephone and verbal communication skills Accuracy and attention to detail Understanding of confidentiality Experience of working within a busy environment within agreed timescales. Ability to take minutes in meetings and disseminate to attendees. Desirable Experience and understanding of database systems. Excellent telephone and verbal communication skills Accuracy and attention to detail Understanding of confidentiality Experience of working within a busy environment within agreed timescales. Ability to take minutes in meetings and disseminate to attendees. Other Qualities Essential High level of motivation and organisational skills Ability to work within a team and foster good working relationships. Ability to work under pressure and alone at times. Ability to handle sensitive and emotionally difficult calls. Regard for others and respect for individual rights of autonomy and confidentiality. Flexible and adaptable. High level of motivation and organisational skills Ability to work within a team and foster good working relationships. Ability to work under pressure and alone at times. Ability to handle sensitive and emotionally difficult calls. Regard for others and respect for individual rights of autonomy and confidentiality. Flexible and adaptable. High level of motivation and organisational skills Ability to work within a team and foster good working relationships. Ability to work under pressure and alone at times. Ability to handle sensitive and emotionally difficult calls. Regard for others and respect for individual rights of autonomy and confidentiality. Flexible and adaptable. Act in ways that support equality and promotes diversity. Desirable Ability to use own initiative. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Alliance Psychological Services Limited Address Alliance Psychological Services Ltd 24 Yarm Road Stockton-on-tees Cleveland TS18 3NA Employer's website https://www.alliancepsychology.com/ (Opens in a new tab)