At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
Your impact
Our values are the fundamental tenets shared across our organisation and the standards we hold ourselves to: We do things right | We aim higher | We challenge the accepted | We live inclusion.
People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programs, plus reimbursement towards relevant professional development and memberships.
About the opportunity
We currently have an opportunity within our Digital team for an IT Support Analyst. This role is dedicated to one of our major clients to ensure the smooth functioning of their IT BAU infrastructure. This role will support our client on-site to resolve requests and incidents by diagnosing hardware and software problems, additionally providing first-line on-site support, including regular pro-active issue prevention and user education.
* This is initially a fixed term salaried 18 month contract
* Full time employment with us is based on 40 hours per week
* In this critical role you will be required to operate from our client’s offices in Thurrock, Essex
* SC level security clearance is required for this role which requires a criminal record check, credit check, consistent recent UK residency and other vetting
Some key duties and responsibilities
* Technology - the maintenance and regular testing of the hardware and software at our client’s office(s) e.g. meeting room hardware, printers, plotters, where required raise and manage issues via the supplier
* On Site 1st Line Support - provide level 1 face to face support, including printing, O365, meeting rooms, application issues and desk-based hardware
* Support / Set Up Online Events - content sharing, set up of meeting, recording, room readiness where there is an in-person option
* Proactive Support - where users are seen to be having issues / not getting the best from the available technology offer pro-active assistance
* User and Access Management - the management of the user onboarding and access management process
* Issue Escalation - identify and escalate unresolved issues to Level 2 or Level 3 support teams, providing all necessary information for efficient resolution
Here's what you'll need
* Proven experience in an IT support role, involving extensive in-person customer support
* Excellent communication skills - ability to work with all levels of the organization in a face-to-face environment
* Experience of Windows desktop OS and troubleshooting techniques
Our culture
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.
We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Women and Vetnet. Find out more about our employee networks here.
Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.
Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
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