Leasehold Housing Officer
Job Type: Contract (3 to 6 months)
Location: Wokingham
Hourly Rate: £29.29We are seeking a Local Housing Manager with experience in managing leasehold tenures. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Wokingham. This customer-facing position requires effective relationship management skills to enhance our client's reputation with local authority partners and other external agencies.
Day-to-day of the role:
Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
Manage complaints effectively, using strong customer service and communication skills.
Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
Lead on managing ASB cases in your assigned area, collaborating with the specialist Tenancy Enforcement team as necessary.
Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.Required Skills & Qualifications:
Well-developed communication skills, both written and verbal.
Experience managing Leasehold & shared ownership tenures is essential.
Knowledge of housing and anti-social behaviour-related legislation, including service charges.
Ability to build and sustain working relationships with colleagues and key stakeholders.
Proven record of delivering excellent customer-focused services.
Basic DBS check required and a valid driving licence.To apply please reply with your update CV