Summary
James Hare Ltd in Leeds are recruiting for an Apprentice Front of House Assistant. The successful candidate will work towards completing a Level 2 Customer Service apprenticeship over the duration of 16 months.
Wage
£17,680 a year
pay increments based on progress towards meeting targets
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm, 30 minutes lunch (unpaid)
40 hours a week
Start date
Wednesday 2 July 2025
Duration
1 year 4 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* General paperwork
* Dealing with customer emails
* Using appropriate communication skills
* Handling complaints
* Problem solving
* Use of IT to meet the requirements of the business
* Organising own workload
* Work to meet deadlines
Where you’ll work
MONARCH HOUSE
7 QUEEN STREET
LEEDS
LS1 2TW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NORTH LANCS. TRAINING GROUP CIC
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 2 Customer Service Practitioner Apprenticeship Standard
* Work based learning
* Functional skills
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Customer care skills
* Team working
* Punctual