Company description: B. Braun Melsungen AG Job description: Are you a motivated People Manager with a passion for delivering exceptional customer service? As a Customer Service Team Leader, you’ll play a key role in organising and guiding a team of Customer Care Coordinators to ensure tasks are completed efficiently while maintaining the highest standards of service. From coaching and developing the team to managing performance and driving continuous improvement, this role is all about leadership, efficiency, and making a differenceHear directly from our Customer Care Supervisor: We're excited to offer a fantastic opportunity for an experienced and influential Team Leader to join our Customer Care management team. The role involves working closely with our dedicated Customer Care Representatives to ensure compliance, training and support is in place. Your leadership will play a key part in maintaining our exceptional service levels for both our customers and patients. Laura Uttley, Customer Care Supervisor. Contract: Permanent Working hours: 37.5 hours per week, Monday to Friday between 8.30am - 4.30pm, with a 9.30am - 5.30pm working week on a rota basis. Hybrid: Office and home working. A minimum of 3 days a week working in our Head Office, Sheffield, S35 2PW. Employees are able to utilise our office facilities more should they wish to. We offer free onsite parking. Please note, this role will require you to work in the office for the first 6 months while training is being completed. To find out more about working at B. Braun, search WeAreTeamBB on LinkedIn, Instagram and Facebook. Your main responsibilities will be: Participation in staff management issues, with assistance from the Operations Manager and Human Resources. Complete Performance Reviews for the Customer Care team members. Perform return to work and absence management reviews for the team. Conduct 1st and 2nd Interviews for new starters when needed. Motivate the team to meet the daily challenges of the departments including regular communication to develop strong teamwork and recognition. Ensure the accurate recording of service complaints and incidents, including investigations and the implementation of corrective action. Lead continuous improvement projects that deliver improvements in customer service and reduce costs. What you’ll need to succeed: Proven background in Customer Service. Involvement in Complaint Management. Proven experience in leading and managing a team, including coaching, mentoring, performance management and team management responsibilities. Team player with the ability to work unsupervised using own initiative. Excellent communicator with strong negotiating skills. Good working knowledge of Microsoft Office, i.e., Outlook, Word, Excel. Detail focused and comfortable working in a fast paced office environment. In return we will provide the following benefits: 27 days annual leave plus bank holidays Potential annual bonus scheme Free onsite parking, tea and coffee and subsidised canteen Company Pension scheme - employer contribution match up to 7% Life assurance 3 x annual salary Group Income Protection Scheme Private Medical Insurance option Occupational Sick Pay Assistance with further study Learning and development opportunities Enhanced family friendly payments Aviva Employee Assistance Programme which includes access to digital wellbeing programmes Aviva DigiCare Workplace App which includes access to a free digital GP and a health check Recognition and long service awards Professional subscription reimbursement when required for your role Health and wellbeing activities Financial education support Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip Optional benefits: Westfield Health Cash Plan Blue Light Card Discounted gym membership Cycle to work scheme Costco Wholesale membership WSL – 40% off Will writing service Taste Card Job titles advertised might differ from those offered due to the need for broader appeal in adverts. Upon employment, titles might be adjusted to reflect specific roles and align with internal structures. Join B. Braun in celebrating diversity We’re committed to an inclusive recruitment process, offering reasonable adjustments for all candidates. From accessible interview rooms to flexible times, we’re here to support you. You will have the opportunity to request reasonable adjustments within the application process; however, you can also contact the Recruitment Advisor using the contact details at the bottom of this advert or email them at. Whether you need additional accommodations or have specific requirements, simply reach out—we’re here to understand your needs and provide necessary assistance throughout the recruitment process and beyond. At B. Braun, where everyone, everywhere matters.