Customer Services Warranty Administrator Peterborough (PE1) - Hybrid
Initial 12-month contract - will extend for the right person!
70 per hour PAYE/ £21 per hour Umbrella (could be more)
Can you manage and analyse data? We are looking for a Customer Services Warranty Administrator to join our client’s Global Warranty department in Peterborough on an initial 12-month contract which will extend for the right person!
Working for an industry leader, and world-renowned brand
The team currently help to save over US$2.Working with senior leaders, on bespoke customer-based projects
What would the Customer Services Administrator do?
You’ll process claims for global customers; conducting warranty claims adjudication to a detailed level, making rejection/acceptance decisions based on the financial and technical credibility/accuracy/validity of the claim
Challenge validity of claims when applicable
Track & measure Warranty performance vs business planning and report to key stakeholders
Work closely with local & global teams to gather input for warranty issues
Be actively involved in process improvement and reengineering (including documentation), failure costs trend analysis, reporting and training
Demonstrable experience liaising & negotiating with customers, and reacting quickly to the business needs
Data management/analysis using Excel (you’ll need to create and use pivot tables), then using this to report/document information
Ability to work individually or as part of a team either from home or in the office
Salesforce experience – would be an advantage
The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.