Job summary We're seeking a proactive and enthusiastic receptionist to join our reception/admin team. You'll play a crucial part in enhancing communication across our healthcare teams and supporting the practice's smooth functioning and dealing with patients. This is a role established to support the practice as a whole in carrying out day-to-day activities. The ideal candidate will have a passion for health care and possess strong skills to support the operation of the Surgery. Main duties of the job GP reception and System1 experience is desirable and be able to work on your own initiative.You will have excellent communication skills, record keeping, ability to work under pressure, be able to meet the challenges of working to deadlines along with strong IT skills. About us Station Lane Medical Centre is based in Featherstone and part of Wakefield North PCN and West Yorkshire ICB. The surgery has 5 GP Partners and delivers care to 8000 patients. As a practice we are always looking at ways to improve and transform the way we deliver care to our patients and support our staff. Date posted 07 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Flexible working Reference number A5017-24-0003 Job locations Station Lane Featherstone West Yorkshire WF7 7PJ Job description Job responsibilities Job summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Reception Managing patient requests at the front desk. Processing personal and telephone requests for appointments and ensuring callers are directed to the appropriate healthcare professional in the right timeframe. (Sign posting to patients and care navigation.) Deal with visit requests. Book patients in with the correct clinician for long term condition reviews. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Opening and closing duties as per protocol for the practice. Dealing with deliveries and ensuring cold chain for vaccinations. Signing in visitors. Be able to cover all reception position as necessary. Administration To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. Deal with reception task in-boxes completing requests from tasks and forwarding on to the relevant staff member. Process repeats and acute prescription requests in accordance with practice guidelines. Register patients. Process patients change of address and be aware of practice boundaries. Contacting patients to help manage recall lists. Photocopy as requested. Computer Use of System 1 online GP record system, Outlook, Microsoft Teams, Pharma-outcomes and Clarity Teamnet. Other Tasks Clear rooms after surgeries. Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infection control training (minimum annually). Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services: The post-holder will: Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Job description Job responsibilities Job summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Reception Managing patient requests at the front desk. Processing personal and telephone requests for appointments and ensuring callers are directed to the appropriate healthcare professional in the right timeframe. (Sign posting to patients and care navigation.) Deal with visit requests. Book patients in with the correct clinician for long term condition reviews. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Opening and closing duties as per protocol for the practice. Dealing with deliveries and ensuring cold chain for vaccinations. Signing in visitors. Be able to cover all reception position as necessary. Administration To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. Deal with reception task in-boxes completing requests from tasks and forwarding on to the relevant staff member. Process repeats and acute prescription requests in accordance with practice guidelines. Register patients. Process patients change of address and be aware of practice boundaries. Contacting patients to help manage recall lists. Photocopy as requested. Computer Use of System 1 online GP record system, Outlook, Microsoft Teams, Pharma-outcomes and Clarity Teamnet. Other Tasks Clear rooms after surgeries. Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infection control training (minimum annually). Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services: The post-holder will: Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Person Specification Qualifications Desirable GCSEs at grade C or equivalent (or 4-9), including English and Maths. Training in administration/clerical duties at NVQ level or above. NVQ Level 2/3 in Customer Services or Health Care or related discipline Person Specification Qualifications Desirable GCSEs at grade C or equivalent (or 4-9), including English and Maths. Training in administration/clerical duties at NVQ level or above. NVQ Level 2/3 in Customer Services or Health Care or related discipline Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Station Lane Medical Centre Address Station Lane Featherstone West Yorkshire WF7 7PJ Employer's website https://www.stationlane.co.uk/ (Opens in a new tab)