1. IT support Responsibility for the set up and support for staff emails, logins and SMART cards. Troubleshooting hardware and technical issues including toner replacements and stock control Supporting IT installations and office moves Link for reporting IT issues to IT helpdesk Website and waiting room screens maintenance. 2. Patient Recall Responsibility for medicines monitoring highlighting patients requiring recall and monitoring. 3. Workflow/Docman To support the practice in higher level workflow/Docman using practice protocols Supporting staff training Read & triage electronic letters (EDTs) received via Docman & EMIS and clinical letters received via post Ensure anything urgent is dealt with by the Duty Doctor File to the patients notes without further action if appropriate or add code a diagnosis/procedure and then workflow to a GP if any action is needed To provide specialist coding advice to clinicians and information staff on request. To manage and maintain the effectiveness of, and to identify possible improvements in, the Clinical Coding procedures and protocols. 1. Appointment scheduling To manage and monitor GP & ANP appointment screens on EMIS.