Are you a great problem-solver with a passion for delivering outstanding customer service? We’re looking for Complaint Handlers to join our clients team and help resolve customer issues efficiently and professionally. As a Complaint Handler, you’ll be the first point of contact for customers, managing and resolving complaints via phone and email. You’ll play a key role in ensuring customer satisfaction by handling complex issues with empathy, professionalism, and attention to detail. Salary: £26,000 Benefits working shift patterns between Monday - Saturday in Glasgow Duties: Investigate and resolve customer complaints efficiently Communicate clearly and professionally via phone and email Provide excellent customer service and build positive relationships Prevent complaints from escalating further Meet performance targets and compliance standards Navigate multiple computer systems to update customer records Experience: Twelve months complaints experience within a call centre. Ability to adapt and learn Communication and listening skills Computer literacy