CSG have partnered with an exciting SaaS organisation focused on automation tools for financial services. They're currently undergoing a CRM & ERP transformation and looking for an in-house SalesForce administrator. Role and Responsibilities: Oversee the SalesForce set up, including configuration, deployment into production, and maintenance. Establish and coordinate third-party support arrangements for ongoing maintenance. Manages delivery timelines, escalates issues, and project manage Salesforce-specific projects to ensure successful implementation. Provides end-user training, post-project support, supports developing training & user adoption programs. Handle basic administrative tasks (i.e. user account maintenance / reporting / internal audits / upgrades). Works closely with stakeholders establishing processes for admin / development / change management. Creatively & analytically solve issues to optimize functionality. Skills and Experience needed: 3 - 5 years experience as SalesForce Administrator, 5 years in a technical support role. Experienced with Sales Cloud and Service Cloud (classic and lightning). Solid understanding and experience with setting up Enterprise SalesForce.com Good understanding of CPQ, CLM & Billing Solutions. Experienced with Einstein or Salesforce projects using an agile metholody. Significant hands on experience with data transformation. Proficiency in process builder, workflow, validation, and assignment rules. Saleforce.com Admin (ADM201 and ADM211) certified Advanced Admin, Sales Cloud, Service Cloud and Developer certifications preferred Will be required to obtain additional certifications upon an agreed schedule. This is an exciting opportunity to join a global team and work on a very interesting transformation from concept. This role is fully remote with occasional travel to global sites in Europe. Please apply to understand more about this role