Role Overview: Customer Operations AssistantLocation: BicesterReports to: Operations Manager / Team LeaderAbout the RoleThis position involves working with a company that specializes in the distribution of high-performance coatings for various applications, including joinery, metal, and plastics. The role supports a team focused on production, warehousing, and logistics to ensure efficient operations and exceptional customer service.Role PurposeAs a Customer Operations Assistant, you will serve as a crucial link between Operations and Customer Services. The role emphasizes seamless collaboration, operational efficiency, and maintaining high-quality service standards to meet customer needs.Key ResponsibilitiesOperations Support * Ensure customer orders are manufactured, picked, and dispatched efficiently. * Work with team leaders to achieve daily production goals. * Maintain compliance with health and safety standards, conducting regular inspections. * Respond to changing customer order requirements and resolve queries effectively. * Coordinate shipments with carriers, manage stock levels, and oversee waste scheduling. * Ensure proper maintenance of tinting machines and uphold workspace cleanliness. * Support team leaders in daily operations and drive continuous improvement initiatives.Customer Service Excellence * Deliver outstanding customer service in-store to uphold the company’s quality standards. * Provide expert product advice and assist customers with selecting the best solutions, including custom paint mixing. * Process customer orders accurately and efficiently.Essential Skills and Competencies * Strong knowledge of customer service and operational processes. * Ability to plan and prioritize tasks effectively while meeting deadlines. * Proficiency in IT systems, including ERP and sales order processing software. * Excellent communication and interpersonal skills to foster collaboration.Desirable Skills * Experience with platforms such as M365, CRM, and ERP systems. * Forklift certification (Atlet/Counterbalance/Reach) is advantageous.Personal Attributes * Creative: Open to new ideas and improvements while adhering to safety protocols. * Persistent: Committed to completing tasks accurately and ensuring customer satisfaction. * Fair: Honest and balanced in decision-making to benefit both the company and customers. * Team-Oriented: Supportive of colleagues and confident in presenting ideas and leading conversations. * Customer-Focused: Skilled in managing stakeholder commitments and ensuring timely follow-up.Qualifications * Professional and polite demeanor with strong customer support skills. * Basic understanding of supply chain ERP systems. * Willingness to learn and develop further skills, with additional training opportunities available (e.g., Fire Marshal or First Aid).Why Apply?Join a team that values collaboration, innovation, and dedication to quality service. This role offers a great opportunity to make a tangible impact while developing your skills and career in a dynamic environment