Job Summary
We are seeking a highly organised and detail-oriented Patient Pathway Administrator to join our team. The post holder will work as part of a team, however, you must have the ability to work under direction and be able to communicate effectively. You must possess excellent interpersonal skills, be able to prioritise the workload and meet deadlines.
Essential is a sound grasp of information technology and information governance.
The post holder is required to be flexible and responsive in their role and to support the wider team in the delivery of safe and effective patient care.
About us
Somerset Surgical Services (SSS) Ltd is an independent healthcare company based at Weston General Hospital providing elective surgical care to NHS patients. Founded by NHS consultant surgeons in 2012, the aim of SSS is to offer the very best of NHS healthcare including low waiting times, consultant delivered care and excellent patient care.
SSS is CQC registered and holds a contract to deliver elective activity with the local Integrated Care Board.
Key responsibilities:
1. Communication
· Communicate clearly with all staff as required in the co-ordination of the patient pathway
· Ensure timely and clear communication is delivered to patients in regard to their pathway of care in a courteous manner
· Communicate and respond promptly to requests from the team
2. Operational
· Support the Company Directors with administrative functions as required
· Support Pathway Coordinators with the administration of appointments and admissions including generation of patient correspondence and associated filing
· Maintain accurate electronic and paper records to support patient’s pathways of care
· Note preparation ahead of appointments and admission
· Transportation of notes around the hospital
· Develop and maintain good working relationships to help ensure patient pathways are managed appropriately
· Provide accurate data to the senior management team when requested
· Distribution and collation of patient satisfaction surveys
3. Policy Development
· Be proactive in proposing improvements to administrative processes or procedures within the work area and implements changes, involving or advising other administrative or medical/clinic staff as appropriate.
4. Responsibility for Information Systems
· Accurately inputs, updates and retrieves data using a variety of data collection system (electronic and paper-based)
· Maintain up-to-date and effective filing systems to facilitate the prompt retrieval of information required.
· Safely manage patient information in line with information governance requirements
5. Staff Management, Training and Development
· Demonstrates own work to new starter in own area and give guidance as required
· Identify personal training requirements
· Contribute ideas to the overall development of the business
6. Personal Responsibilities
· Comply with the terms of the contract of employment
· Be aware of, comply with and keep up to date with all SSS and relevant Trust Policies and procedures and other communications relevant to the role
· Fully participate in annual appraisal and appraisal reviews
· Maintain up to date knowledge and competency in the skills required to perform safely and effectively in the role. Undertake relevant training (including statutory and mandatory training).
This job description is not exhaustive. It provides a summary of the requirements of the post holder. There may be a requirement for the post holder to fulfill other functions and responsibilities.
Qualifications
* 5 GCSE grades A-C including English and Maths
* Experience within an administrative role
* Excellent written and interpersonal skills
* Proficient and professional telephone manner
* High level of accuracy and organisation
* Attention to detail
* Good computer skills
* Bright, enthusiastic and motivated individual
* Willingness to learn and develop
* Able to work flexibly and on occasion, work evenings or weekends to support service delivery
If you are passionate about providing exceptional administrative support and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity!
Job Types: Full-time, Fixed term contract
Contract length: 9 months
Pay: £23,500.00-£25,000.00 per year
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Experience:
* providing care: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Application deadline: 15/11/2024
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