Technical Integrations Manager
We’re in the business of delivering awesome meals and groceries into everyone's home or office – fast.
We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants and grocers to consumers with an unparalleled level of convenience. We don’t want people to have to suffer with bad takeaway or missing items delivered an age after they order.
In this role, you’ll be helping the hospitality industry grow as a member of the Grocery Technology team that’s responsible for building the best rapid delivery platform for our grocery partners.
The role is responsible for managing the integration efforts across multiple parties including grocery partners, external technology providers, internal tech team, account managers and business stakeholders to ensure clear visibility within each project and drive the project to successful completion.
This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to driving success as we grow. This position is located in London and reports into the Product team.
What you’ll do
* Manage integration projects including:
o Pre-kickoff preparations
o Kickoff execution
o Planning including milestones
o All partner communications to ensure successful completion of the integration projects
o Go live criteria and planning
o Communicating progress internally and externally
o Effectively manage partner relationships and expectations
o Anticipate bottlenecks, explore contingencies and provide escalation management
* Handle multiple integration projects simultaneously with grocery partners from different countries where Deliveroo operates
* Be the point of contact for all integration queries from external partners, including:
o Setting up access credentials for APIs
o Setting up test sites for partner testing
o Assisting partners in developing integrations with our APIs
o Providing support for queries regarding API calls during the testing phase
o Escalating technical issues to engineers
* Be an integral member of a cross-functional team, consisting of Integration Managers, Engineers, and Implementation Consultants.
* Manage stakeholder communication to ensure both external and internal teams work toward the same goal and manage changes during integration rollout.
* Drive process optimization by identifying areas for improvement and executing changes across product, engineering, business, or other teams.
What we’re looking for
The right candidate will have experience managing complex integrations across multiple stakeholders.
Essential
* 3+ years relevant experience as a Technical Integrations Manager, Project Manager, or Technical Programme Manager
* Experience with direct client interactions with external stakeholders
* Positive outlook in meeting challenges and working to a high level
* Project management and leadership skills
* Willingness to take responsibility and drive projects forward without close supervision
* Ability to hold each party responsible for their actions
* Excellent written and verbal communication skills in English
* Excellent organization and project planning skills with an emphasis on technology
* Demonstrated stakeholder management, influencing, and relationship-building skills
* Ability to run multiple projects simultaneously
* Fluent in French
Desirable
* Previous experience managing direct reports or dotted-line managing employees
* Understanding of the API integration project lifecycle
* Ability to troubleshoot technical API issues using tools such as Postman
* Good working knowledge of Jira and Google Suite products
* Experience working in Agile environments
* Experience working closely with product and engineering teams
* Experience in cross-functional teams or projects
* Technical understanding and ability to communicate with both technical and non-technical audiences
* Ability to manage the technical configuration of SaaS-like solutions
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