IT Coordinator
Permanent, Full time
£50,000
Mayfair (Full time in office)
Principal Mission
Oversee the IT infrastructure in the United Kingdom, The Netherlands, Germany, and Czech Republic to ensure efficient and secure operations. You will manage service providers, monitor critical IT issues and be the interface between central IT teams and the affiliate. Additionally, you may contribute to IT strategy and transformation plans. This role is pivotal in maintaining the smooth operation of IT services within a multinational context.
Key Responsibilities
1. Cross-functional coordination between IT teams and regions on subjects such as support models, standards, and ITSM.
2. Providing support during company events.
3. Providing field service support (L2 end-user) to the business.
4. Participation in IT-related projects from conception to implementation, ensuring they align with business objectives, meet deadlines, and budget constraints.
5. Troubleshooting issues and providing solutions to maintain uninterrupted IT services.
6. Collaborating with the Digital IT Team to manage IT systems and contribute to organizational projects.
7. Monitoring our systems to preemptively address potential issues to the technical teams.
8. Conducting analysis of business processes.
9. Supporting Business key users in the initiative of improvements.
Technology Evolution
Participation in technological choices, contributing to projects bringing new possibilities and development of recommendations.
Administration
Maintain and develop processes and standards for the region. Ensure that contracts are respected and that negotiated conditions are met (SLAs, contracts).
Vendor Management
Supporting the review of supplier proposals & selection of new suppliers. Monitoring Service Levels agreed with Suppliers and with the Business, addressing Service Level breaches or escalating where necessary.
Cyber Security
Ensure cyber security awareness is regularly enforced, to our users and our external vendors/partners.
Expected Qualities
Qualification and Personal Character
Ability to travel regularly in the UK and abroad (Germany, Netherlands, Czech Republic) with French and/or German language being preferred. Excellent verbal and communication skills, able to translate complex technical issues into plain English, easily digestible for customers and stakeholders. Strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies. Good analytical skills. Comfortable working in a fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands. Ability to work collaboratively in a cross-functional environment. Transmission of know-how and expertise. French and/or German favorable but not essential.
Technical Knowledge
ITILv4 Certified. Solutions driven and strong client focus; ability to understand the business requirements. Good knowledge of computer systems, security, network, and systems administration. Understand the Project Management methodologies. #J-18808-Ljbffr