About the Role
We are seeking a dedicated Sheltered Housing Officer to join our team in Tenant Services. The successful candidate will be responsible for providing housing-related support duties for residents of sheltered housing schemes and supporting the Sheltered Housing Team Manager with ongoing development of services.
Key Responsibilities
* Carry out welfare and wellbeing calls to residents, identifying and arranging additional support as required
* Respond in an emergency to residents during working hours and after hours where appropriate arrangements have been agreed with the Sheltered Housing Team Manager
* Maintain accurate and current digital records as required, including next of kin, nearest contact, and family doctor for all residents
* Liaise with external statutory and voluntary agencies as necessary concerning residents' welfare needs
* Assist with the letting of sheltered accommodation, welcome new residents, and complete sign-ups
* Promote and encourage the organisation of social activities in accordance with residents' wishes
* Maintain the security of communal premises and equipment, and report repairs and faults as necessary
* Observe the provisions of the council's Health and Safety Policy and be familiar with fire precautions, emergency procedures, lone working, and carrying out risk assessments
Requirements
* A relevant qualification at NVQ2 or equivalent knowledge gained through experience
* Basic First Aid Certificate
* Knowledge of the needs of older people and an awareness of Safeguarding issues
* IT skills, with considerable experience of Microsoft Office package, including Microsoft Excel and Teams
* An awareness of health and safety matters
* A driver's licence and access to own vehicle
About Us
Babergh and Mid Suffolk District Councils are committed to working in a more Hybrid way, with a mix of office, home, and remote-based working. We are committed to supporting equality and diversity, providing opportunity and ambition for all, and supporting and enabling our people to deliver the best possible service for our residents.
We offer a range of benefits, including great opportunities for learning and development, generous leave entitlement, competitive Local Government Pension Scheme, Wellbeing Support Programme, Employee Assist Programme, and Health Care Options.