My client are growing within the Energy Services sector and are looking for a Service Desk Supervisor to manage the technical services team on a 12 month Maternity Cover Contract.
This role will be based at the Hemel Hempstead site but for the first month or two you will need to be able to travel to either their Romford or Holborn sites for training, so you would need to have a drivers' licence and access to a car - travel expenses will be paid.
This role is crucial for someone who can lead a team effectively, ensuring operational efficiency and excellent service delivery. The successful candidate will be responsible for both short-term and long-term objectives, focusing on building strong relationships, improving productivity, and maintaining high retention rates among engineers and customers with a background ideally in a building services, HVAC or engineering industry.
Day-to-day of the role:
1. Coordinate daily operations of the service desk team.
2. Manage weekly engineer work schedules and ensure customers are informed of any amendments.
3. Oversee the production of service reports and ensure they are completed correctly and within contract timelines.
4. Assign and manage engineer preventive maintenance and reactive tasks.
5. Produce and manage risk assessments and method statements for each visit.
6. Update procurement portals and the website with new certif...