Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business.The Internship programme is 8 weeks long and starts on 23rd June 2025. It is designed for students currently studying and undertaking a relevant University degree who will be returning to university after the internship. Candidates must be available for the duration of the 8 week programme. We are advertising a number of internships across different departments. Please apply to the one or two vacancies which best align with your academics and career aspirations.Job PurposeOffer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.Key Responsibilities:Responding to telephone and ServiceNow incident and request tickets, ensuring queries and service requests are logged and processed in a professional courteous manner based on an agreed SLA or OLA.Perform initial triage and attempt a first fix on incidents and requests, allocating calls to other members of the team and department as part of a structured escalation.Provide proactive updates on the progress of request, including follow up with customers to ensure full resolution of requests.Process access management requests including joiners, movers and leavers based on an agreed SLA.Assist in driving the knowledge management process by creating and maintaining articles for the team and department.Create and maintain self-help documentation for customers.Maintain an accurate asset inventory.General administration duties as and when required.Any other duties required to ensure an effective and efficient Service Desk service are delivered in accordance with the team goals.Responsible for managing risks inherent to the role by diligently observing internal policies and proceduresKey Interfaces:IT and Business Transformation TeamOther departments as requiredPerson SpecificationKnowledge\/Experience\/Skills:Understanding of Windows productsGood understanding of Microsoft OfficeKnowledge of IT systemsProblem solving and investigative mindsetAbility to communicate effectivelyProven track record of troubleshooting\/problem solving skillsExcellent communication skills both written and verbal with colleagues and providersCompetencies:Problem Solving and JudgmentClient FocusTeam WorkingPlanning and ReviewingPerformance FocusCommunication and ConfidenceAbout UsArbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.Data Privacy and Reasonable adjustmentsWe take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Noticehttps:\/\/careers.arbuthnotlatham.co.uk\/files\/RecruitmentPrivacyNotice.pdfReasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us atrecruitmentarbuthnot.co.uk. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.