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Store Manager
HM - Chris Ashe
Location - Bristol
Deliveroo
Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We continue to operate in a competitive marketplace but have achieved significant growth in our New Verticals business, including site operations across our delivery-only sites - Editions and HOP.
The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory, and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal, and compliant.
What You’ll be Doing
* Own the day-to-day operations in your site.
* Lead your respective team working closely with your site team and the multi-site manager to achieve all company objectives and goals.
* Lead in accordance with the Deliveroo values and ensure your team follows suit.
* Develop, train, and motivate all employees to achieve ambitious targets.
* Demonstrate operational excellence by meeting KPI targets and constantly seeking improvement.
* Supervise compliance to company standard operating procedures (SOPs).
* Execute cost control and adherence to budgets.
* Keep all relevant trackers, logs, and sheets up to date with operational and financial data.
* Drive strong standards within your site, adhering to space management principles.
* Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures.
* Ensure Food Safety regulations are being followed on site.
* Supervise accurate timekeeping within your sites.
* Ensure appropriate staffing at site to maintain daily operations.
* Carry out regular Health & Safety checks.
* Monitor customer feedback seeking opportunities to improve the customer experience.
* Own the relationships with your restaurant partner kitchen teams.
* Liaise with various counterparts across the business to improve overall operational performance.
* Participate in projects and initiatives to improve the operating model.
Requirements
* Minimum of 1-2 years of junior management food & beverage experience, ideally in the restaurant industry.
* Be adaptable and embrace change.
* A good understanding and track record in influencing KPI performance.
* Possess commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).
* Demonstrates the ability to think on their feet and solve problems in a fast-paced environment.
* Great knowledge of food safety and health and safety compliance requirements.
* Previous experience in leading a team of several direct reports.
* Can demonstrate excellent communication skills, both verbally and written.
* Organised individual with strong attention to detail.
* Tech-savvy and comfortable working with numbers.
* ‘Can do, never give up’ attitude and the desire to grow and succeed.
* Right to work in the relevant country.
* Able to comply with company working expectations.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, and relocation.
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location.
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards.
Food
* Free Deliveroo Plus: free delivery and access to special offers.
* Team lunches from the best local restaurants.
Time Away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
* One day of paid leave per year to volunteer with a registered charity.
Health
* Funded single cover healthcare on our core plan.
* On-site gym (HQ), discounted external gym membership.
* Access to wellbeing apps.
* Discounted dental insurance and a range of other flexible benefits.
* Life assurance.
Work Life
* Maternity, paternity, and shared parental leave, eligible from day one of employment.
* Excellent kit to enable working from home.
* Access to free mortgage advice.
* Cycle to Work Scheme or Season Ticket Loans.
* Excellent learning and development opportunities.
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