Position: Customer Service Advisor
Location: Working from Home
Salary: £12.33 per hour
Hours: Full Time 37.5 hours per week, Monday to Friday
Shifts: Flexibility across all shift patterns is preferred to support business requirements.
Start date: 12th May 2025
Type: Temporary until approximately 9th June 2025.
Blue Arrow, an RSS Global company, is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries.
Role Responsibilities:
- Receive incoming calls and deal with a variety of requests and queries from senior citizens of the TV Licensing customer base, or their families.
- Provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence.
- Accurately capture data and enter it onto the relevant systems.
- Handle sensitive requests with emotional intelligence and professionalism.
General Skills Required:
- Ability and motivation to work to set key performance indicators (KPIs) and performance targets.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Excellent communication - oral and written, and a good telephone manner with excellent listening skills.
- Empathy towards customers and a natural desire to help.
- Basic computer literacy and keyboard skills.
- Secure and private workspace with reliable internet connectivity.
Qualifications:
- No formal qualifications or certificates required; basic Maths, English, and computer skills are necessary.
Employment will be subject to passing screening requirements, including a clean criminal record and credit history, proof of address, and extensive referencing for past jobs.
Capita and Blue Arrow believe in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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