Job Title: Account Manager
Location: York YO26
Salary: £32k per annum + Benefits & Bonus
Our client, based on the outskirts of York, is looking to recruit an experienced Account Manager.
We are seeking a highly motivated and customer-focused Account Manager to join a friendly, professional, and driven company that prides itself on being the UK’s leading training provider in their industry.
The ideal candidate will be responsible for managing and nurturing business relationships, ensuring client needs are met, and providing solutions to support their training growth. This role requires a strong combination of account management skills, excellent communication, and a deep understanding of B2B processes and dynamics.
Responsibilities
* Serve as the primary point of contact for assigned business clients.
* Build and maintain strong, long-term relationships with clients, ensuring satisfaction and trust.
* Understand client goals to provide tailored training solutions.
* Respond to training inquiries via phone and email, providing accurate information.
* Collaborate with sales, marketing, and operations teams to meet client needs.
* Monitor account performance and suggest improvements or additional services.
* Coordinate internal and external resources for successful service delivery.
* Drive client retention through exceptional service and prompt issue resolution.
* Maintain accurate client information in the CRM database.
* Attend exhibitions and client meetings nationwide.
Skills and Experience
* Proven sales and account management experience.
* Strong client relationship development skills.
* Excellent communication skills with a confident telephone manner.
* Professional approach in representing the company.
* Ability to build rapport quickly and think on your feet.
* Consultative skills to understand client needs and identify revenue opportunities.
If you are passionate about building relationships, problem-solving, and ensuring client success in a B2B environment, we would love to hear from you!
Additional Information
* Seniority Level: Mid-Senior Level
* Employment Type: Full-time
* Industry: Marketing Services
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