An exciting opportunity has arisen within the Acute and Community Services Directorate for the role of Service Manager working within Mental Health Crisis Services. The duration of the post will be 22 months and would suit someone looking for a fixed term or secondment opportunity.
We are seeking a talented manager to join the Crisis Services Operational Management Team to lead on the operational management of the Urgent and Crisis Service and Adult Home Treatment Team.
Please note: As a result of future Directorate Restructuring work there are likely to be changes to this Service Manager portfolio of responsibilities. During 2025/26 (date TBC) the role is expected to retain responsibility for the Urgent and Crisis service but may also have responsibility for Liaison Psychiatry and the Decisions Unit and HBPoS suites. The Adult Home Treatment Team would move to another portfolio.
The successful candidate will work closely with a multi-disciplinary team of professionals and will lead a small team of administrators to deliver high quality services on a day-to-day basis. You will be required to plan and implement excellent long-term models of care but also possess the ability to adapt flexibly to short term operational service delivery demands.
The role is suitable for an experienced Manager either with or without a clinical background and includes operational responsibility for Service Line budget management / finance, workforce, management of performance and delivery of quality and safe clinical and non-clinical services against key performance indicators. The role is supported by Operational and Business Support Managers in the planning and delivery of the service.
The successful candidate will be a compassionate and inclusive leader, working in accordance with our organisational Values, be patient and service user focussed, whilst possessing drive and enthusiasm with an innovative and collaborative approach.
If you are a hardworking, confident individual with excellent leadership skills, tenacious, self-driven, self-motivated, and a resourceful leader with a track record of successful operational service management, whilst possessing highly developed organisational skills, we would very much like to hear from you.
The role is Monday - Friday and will include the requirement to be part of an on-call rota system as required.
This is an exciting time to join Sheffield Health and Social Care. We are committed to continuing our journey of learning and improvement and are looking ahead, planning for the future, and implementing changes that will sustain our drive to provide both high quality services as well as being a great place to work.
We are passionate about providing the very best care to the people we support, and we are looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? It's all about the people - our staff, service users, carers and families all come from such diverse backgrounds, and all have expertise and stories to share.
At SHSC we believe it is really important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of. If you are interested in developing your career, you will have access to a range of training and education opportunities working for the Trust alongside a comprehensive package of Health and Wellbeing support.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
The Service Manager is part of a senior management team, operationally responsible and accountable for a defined clinical delivery area or multiple areas. The management team may vary according to the specific clinical area of the service and may include (but not exclusively) any combination of a General Manager, a Matron, a Clinical or Medical or Therapies Lead.
The Service Manager, in conjunction with the management team, will lead on the planning and delivery of service targets and objectives in line with the Trust’s annual business planning round, and actively monitor delivery throughout the year, co-ordinating resources across teams or service areas as necessary.
Lead on the operational management of the Urgent and Crisis Service and Adult Home Treatment Team whilst sustaining effective working relationships with a range of multi-disciplinary professionals including consultant Lead/s.
Ensure that the operational and financial requirements of the Service area are effectively managed and co-ordinated.
Develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual, financial and performance targets are met.
Work with the Business Performance, Contracting and Finance Team to co-ordinate the production of capacity plans and efficiency programmes.
Lead and co-ordinate the delivery plans for the Service area ensuring that service capacity is well used, and information reporting requirements are met.
Ensure that robust processes are in place to monitor activity, maximise utilisation of resources and meet financial performance targets.
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