About The Role
We are recruiting for a Dispute Controller to investigate, resolve and prevent invoice discrepancies queries through effective communication, analysis, and collaboration, adhering to all quality and regulatory standards and expectations.
The Dispute Controller will be responsible for:
* Maintaining and updating invoice query data and correspondence, ensuring that all information is stored, logged and distributed within agreed timeframes.
* Reviewing and investigating invoice queries and disputes, ensuring customers are appraised of resolution and actions required.
* Providing point of contact with internal stakeholders, teams and or colleagues to support process and continuous improvements.
Why Lloyds Clinical?
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:
* 25 days annual leave plus bank holidays.
* Company bonus scheme.
* Outstanding training & development programmes.
* Up to £1200 refer a friend bonus.
* Full support from our employee assistance programme including a health and well-being app.
* Savings and discounts at multiple retailers through our rewards portal.
About You
The Dispute Controller will have the following experience:
* AAT Level 2 qualification or equivalent experience.
* Experience or appreciation of homecare sector or heavily regulated environments.
* High attention to detail.
* Ability to organise and handle challenging, demanding and conflicting priorities and deadlines.
* Analytical with the ability to interpret information from multiple sources.
* Some working knowledge of contract review and understanding.
* Commercially astute.
* Effective communication skills both written and verbal.
* Experience of providing excellent customer service through strong negotiation, rapport and objectivity skills.
About Us
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.
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