We have a new opportunity for a Payroll Advisor join the UK's Leading company in making payroll easy for UK businesses.
If you have client-facing or payroll bureau experience and are available immediately or on short notice, please get in touch!
Location: Manchester
Hybrid: 3 days in the office
Salary: Up to £32k - Permanent
Responsibilities:
Working in a team alongside Payroll Assistants and Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
Owning and taking responsibility for the client journey, always ensuring service excellence.
Answering client queries about their Payroll or systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
Using the CRM to record details of all client interactions.
Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
Conducting account client reviews.
Raising system bugs and improvement ideas with technical support.
Knowledge sharing with peers to create a team of payroll experts.
Working closely with payroll processors (based in Kochi, India).
Sharing ide...