Join our team as a Service Manager at William Smith House, where you’ll lead a dedicated team in providing exceptional support to residents in a vibrant, independent living environment. This modern, purpose-built development offers 16 self-contained one-bedroom apartments, and we’re looking for a passionate and experienced Service Manager to oversee the care and wellbeing of individuals with learning disabilities, autism, physical disabilities, and mental health conditions. You’ll be instrumental in ensuring residents receive personalized support, enabling them to live fulfilling lives while fostering a strong sense of community. With a mix of hands-on management and strategic leadership, you’ll guide the team in creating a safe, secure, and supportive environment that allows residents to thrive. If you're ready to make a meaningful difference in people's lives, we’d love to hear from you.
You will be expected to supervise your team formally and informally on a regular basis. The role is responsible for ensuring support is delivered as detailed in the plan to the highest standards and that contractual quality expectations are met, and commissioned hours/service are delivered.
Some of the Key responsibilities of this role are listed below but not limited to:
* Encouraging an open culture in the team, listening to, and acting on opportunities and issues raised by the team where appropriate.
* Manage compliance with the company quality & assurance and improvement process and preferred practices, such as quality audits and reviews.
* Assure compliance with all contractual and regulatory requirements.
* Promoting and delivering person-centered support, including positive risk assessment and management and positive behavioral support.
* Ensure maintenance of a factual and accurate record of care delivery.
* Provide a safe living and working environment.
* Recruitment and retention of the staffing establishment required to deliver an effective service in accordance with company policy, inclusive recruitment methods, and legislative requirements.
* Plan and implement effective rotas.
* Provide a first-class induction and employee experience to all team members, bringing the values and behaviors of Lifeways to life at every opportunity.
What you can bring to Lifeways:
* Must hold a minimum of Level 3 in Health social care or equivalent.
* A wealth of experience in people management and Health & Social care.
* A valid UK drivers’ licence.
Join us in making a difference – where compassion thrives, and quality of care knows no bounds. Apply today and be part of a team shaping a brighter tomorrow.
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