What skills and experience we're looking for
Key Responsibilities
• Provide 2nd/3rd line technical support across the Trust, resolving escalated IT issues promptly and effectively.
• Manage and maintain hardware, software, and network infrastructure, ensuring systems are secure, reliable, and up-to-date.
• Work collaboratively with the Trust Head of IT Services and other technicians to plan and implement IT projects and upgrades.
• Deliver training and guidance to staff on IT systems, software, and best practices.
• Monitor and maintain backups, disaster recovery processes, and cybersecurity protocols.
• Act as a point of contact for external IT service providers and suppliers, ensuring cost-effective and efficient delivery of services.
• Assist in the development and enforcement of IT policies and procedures across the Trust.
• Ensure compliance with GDPR and other relevant data protection regulations.
Key Requirements
• Proven experience in an IT support role, preferably in an education or multi-site environment.
• Strong technical knowledge of Windows Server, Active Directory, Office 365, and network infrastructure (DNS, DHCP, VLANs, etc.).
• Familiarity with safeguarding requirements and the role of IT in supporting safe practices within educational settings.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills with a customer-focused approach.
• Ability to work independently and collaboratively within a team.
• A full, clean driving license and willingness to travel between sites.
Desirable Qualifications
• Relevant IT certifications such as CompTIA, Microsoft, or Cisco.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of school management systems (e.g., SIMS, Arbor).
What the school offers its staff
What We Offer
• 24 holidays a year + bank holidays and the opportunity for a further 2 days per year.
• Opportunities for professional development and training.
• The chance to work in a supportive, collaborative, and innovative environment.
• A role where your contributions will directly impact the success of schools and students.
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.