Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX. Where we’re going: Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality MISSION: HeliosX’s Clinical Operations is supported by a global team of healthcare professionals dedicated to diagnosing, prescribing, and delivering clinical support to our customers. The Clinical Pharmacist Team Lead oversees a team of Clinical Pharmacist Prescribers responsible for delivering HeliosX’s UK service in alignment with prescribed treatment pathways and clinical support protocols established by our Medical team. The Team Lead ensures effective performance management and fosters team engagement, while also overseeing critical clinical supervision tasks including escalation and complaints management Key Responsibilities Line Management & Engagement Team pastoral care, performance management and bi-annual performance reviews. Complete required performance management audits. Provide constructive feedback on performance, considering productivity, utilisation, approval rates, escalations and audits. Investigate any outliers in metrics, as directed by the Ops Service Lead / Ops Coordinator, and provide feedback on causes and solutions in weekly metric reporting. Provide coaching and mentoring to support and develop the team. Lead on team engagement initiatives to build a high performing, fun and rewarding team culture. Partake in interview panels for team recruitment. Clinical leadership and supervision Manage escalation responses utilising clinical dermatology knowledge and refer complex cases that are out of scope to the Medical Team for the Dermatologists to review. Investigate clinical complaints and incidents, obtaining medical sign-off on responses as required; ensure lessons learned and recommended actions are communicated to the Ops Service Lead. Identify opportunities for service improvement in quality or efficiency and proactively share findings with the Ops Service Lead. Ensure team adherence to clinical protocols and utilise appropriate on-hold and rejections handling. Deliver engaging clinical training sessions to the team, as requested by Operations & Medical, and proactively identify areas where further training is required. Take ownership of quality and operational improvement projects allocated by the Service Lead. Patient Management In accordance with the protocols set by HeliosX’s Medical Team, review asynchronous patient consultations, diagnose skin concerns and approve treatment plans. Request further information where needed in order to approve treatment. Independently prescribe (if authorised). Provide follow-up customer support via email or phone, following the protocols set by the Medical team and employing a personalised and empathetic customer experience. Apply a Get It Right First Time approach across all work. Escalate complex patient cases out of scope or of diagnostic uncertainty, ensuring safety is paramount. Complete concise and comprehensive notes on patient records where required. What You’ll Bring Experience and skills: GPHC Independent prescriber registration. Strong clinical experience, with in-person patient care experience. Expert dermatology knowledge and experience to provide guidance and support to pharmacist prescribers, for managing clinical escalations, including complex cases and treatment plans. Previous leadership or supervisory experience preferred. Excellent verbal and written communication skills. Strong organisational and time management skills, with the ability to prioritise and multitask effectively. Emotional intelligence and excellent communication skills are essential, with the ability to build rapport and foster positive working relationships. Critical thinking skills to investigate clinical incidents, identify root causes, and develop strategies for improvement and prevention. Familiarity with SLA management and performance metrics. Flexibility to adapt to changing priorities and work effectively under pressure. Passion for improving performance, with an understanding of performance metrics. Data-driven mindset with experience using insights to drive performance improvements. Experience working remotely or in another health technology company Note: This role is Hybrid & the requirement to come to office, for team days, will be a couple times per quarter. Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions Aside from working with our all-star team, here are the other benefits of coming on board: 25 Days Holiday ( all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Pension scheme Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription) LI-Hybrid LI-Associate LI-Senior