Position Description: Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Observability Developers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% 3.5% matching) which makes you a member, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid role where you will regularly work from home but be expected to travel to CGI offices or client sites occasionally. Your future duties and responsibilities: • Technical designer and developer for observability code and architecture, responsible for overall code quality • Design, prototype, implement, test, and deploy observability solutions such as monitoring, logging, and tracing • Develop custom integration components (e.g., data collectors, exporters) and integrate legacy systems with observability tools using relevant technologies • Develop existing and custom applications within the observability platform, including integrations with other applications • Hands-on experience in developing dashboards and alerts for comprehensive observability • Create and use CI/CD pipelines to move customisations between different environments • Design for and maintain a highly available and recoverable environment • Provide administrative observability support, including advanced support via troubleshooting, implementing bug fixes, and root cause analysis • Document, maintain, and update policies, procedures, and controls for the operation of the observability platform and its SDLC • Review requirements to ensure they are provided in sufficient detail to be accurately estimated • Work with application development teams to fully understand data detail, meaning, and design desired outcomes for observability • Commit to continuous improvement and learning of development and observability best practices, tools, and technology • Proactively keep observability skills current Required qualifications to be successful in this role: • Demonstrable experience in observability development and IT service management process design • Experience with open-source observability tools, such as Prometheus, Grafana, OpenSearch, OpenTelemetry, Log pipelines, and others • Fundamental understanding of the key technologies relevant to observability solutions, including APIs, web services, and integration techniques • Ability to apply business concepts into a technical solution • Web development skills, such as Python, JavaScript, and related frameworks • Experience implementing core observability components like metrics collection, logging, tracing, and alerting • Ability to create detailed reports and dashboards using standard observability tools • Follow best practices for observability (including scripting, security, implementation) • Display aptitude in learning new observability modules and technologies based on training materials • Experience with collaboration across functional borders enterprise-wide (i.e., within and outside of IT) • Excellent interpersonal, communication, collaboration, and documentation skills • Clear written and verbal communication skills Skills: · Infrastructure architecture · Leadership · Solutions Architecture · Bid Management · Finance What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.