This role will be telephone-based dealing with a mixture of both incoming and outgoing telephone enquiries. Your duties will involve getting our customers/potential customers to the relevant area of our business using a sophisticated telephone platform.
Reception Clerks: £20,500 – £22,000
Potential salary of £24,800 plus bonuses for established Reception Staff
Bonuses: up to £150 per month subject to performance
Location:
We have one office, plus the option to work remotely:
1. East Winch, PE32 1HN
100% remote/home working roles, or a hybrid role between office and home working, are also available throughout the UK.
Requirements:
We’re looking for people who enjoy interacting with a variety of different people, and are comfortable doing so over the phone. You’ll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.
Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous reception experience is not required, but a confident and friendly telephone manner and skills using a computer are essential.
The Role:
Your main objective will be to answer incoming customer enquiries and to then establish what department the call needs to be transferred to – full training will be provided to ensure you are confident in making the correct transfer.
You will be part of the company’s thriving outbounding section, using our predictive dialler platform. There are a variety of campaigns here and we only make contact with customers that have made it known they are looking for an insurance quote or assistance with their policy.
Opportunities to earn generous bonus payments by reaching performance related targets are available on a monthly basis and each member of the team receives an annual appraisal.
Working Hours:
We have three working patterns available, which all include working until 7pm on a rota basis. Working on a Saturday from 9am – 3pm is also a requirement.
Career Opportunities:
Adrian Flux Insurance is a rapidly growing business providing plenty of career opportunities for the right candidate.
If you’re hungry for progression and would like to move into management, Adrian Flux Insurance could be just the place for you.
Staff Benefits:
2. Holiday allowance is variable depending on your working pattern but up to five weeks’ holiday (plus Bank Holidays) is available
3. Private healthcare insurance for those who have been with the company for 12 months
4. A transparent monthly bonus system
5. Full and extensive training provided
6. Excellent promotion prospects
7. Fantastic social events
8. Excellent facilities – such as free tennis court booking
9. Free parking (East Winch)
10. Subsidised canteen (East Winch Only)
11. Numerous competitions, daily, weekly and monthly
12. Staff app to track hours, enter competitions, get mental health support, and more
13. Employee discounts which include gyms, restaurants and cinemas
14. Be part of a successful team and help drive the company forward.