An opening exists within an established office seeking an experienced driven office administrator to support the bustling Lettings and Sales Departments, with a passion for the role. The successful office administrator will have a proven track record in an office environment and have at least 2 years experience as an estate agency OR letting agency administrator.
This is a full time position.
Whilst providing exceptional levels of customer service at all times, Office Administrator responsibilities include:
* Diary management
* Preparing client letters/market reports
* Responding to enquiries via telephone and email
* Preparing property particulars
* Managing uploads onto property websites/portals/social media
* Preparing and printing direct marketing materials and mail merges
* Sending clients marketing terms and conditions and ensuring receipt of client ID and associated documents/compliance
* Liaison with book keepers
* Lettings/Sales file constructions
* Liaising with tenants, letting agents, contractors, our internal team as well as external clients (landlords & vendors) on a daily basis
* Maintaining client databases
* Client satisfaction surveys and testimonials
* Legislation compliance (including requirements of Property Ombudsman)
* Stationery management
* Supplier liaison (photographers, floorplans, stationery, leafleteers)
* Interaction via the social media for the company, scheduling regular posts
* Managing the company’s social media accounts
* A wide range of other duties as required by the team
Performance Criteria
The Office Administrator role requires the successful demonstration of the following attributes:
* Excellent MS Office skills
* Meticulous attention to detail
* Accurate grammar
* Self motivated and positive attitude
* Confident and friendly telephone manner
* Punctual time keeping
* Ability to self manage tasks and time
* Flexibility and adaptability
Benefits
* Great coffee machine
* Continuous Training with access to training and compliance hubs
This is a customer-facing role both on the telephone and face-to-face where it will be required to juggle a number of tasks at one time. The successful candidate will get every fourth Saturday off and it is fully office based in our beautiful London office.
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