In this role, you'll be at the heart of delivering exceptional customer service and providing essential sales support in a retail environment. As our Customer Service & Sales Administrator, you'll connect directly with customers, address their inquiries, process their orders, and support our sales team-all to ensure a positive experience and contribute to our business growth. Client Details This organisation is a leading player within the retail industry, still growing rapidly at around 40% year on year. With a focus on innovation and quality, the company has a strong reputation for inclusivity, quality and affordability. Description Research new leads and identify business opportunities to drive growth. Maintain strong relationships and communicate effectively with customers regarding account management. Handle customer inquiries, process sales orders, and manage databases efficiently. Foster effective communication with colleagues and management within the office. Attain a proficient understanding of all product ranges to support customer interactions. Manage general office tasks, including updating databases, data handling, and meeting deadlines. Consistently represent the brand professionally in all customer and internal interactions. Profile A successful Customer Service & Sales Administrator should have: An background in Business Administration, Sales, or a related field. Ideally experience within the beauty industry. Excellent communication and interpersonal skills. Strong organisational and administrative capabilities. Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite. Job Offer An estimated salary range of £26,000 - £28,000 per annum. A supportive and collaborative company culture. Opportunities for professional development and growth within the retail industry.