Job summary We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. You'll work closely with the IT Operational Team, providing in-depth second line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust. You'll use your expertise to detect, diagnose and resolve customer issues in accordance with our Service Level Agreement. You'll need an excellent working knowledge of Microsoft applications such as Excel, Outlook, Word, Office 365 and in-depth troubleshooting experience of Windows 10 and Active Directory. We're also keen to hear from applicants with knowledge of ITIL best practice. If you have a technical background, experience of working within a service desk and enjoy complex problem solving for a wide customer base, we would love to hear from you You'll be required to take part in the Service Desk Out of Hours (24x7x365) rota performing 'urgent on call' services outside of the normal hours of operation for in-patient/extended hours services. This role requires travel to various sites across the Trust so applicants must have a full valid driving licence and access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required. Main duties of the job Provide first line software support for all applications in standard use by OBMH IT customers, including Word, Excel, Access, PowerPoint and Outlook Analyse and advise on system errors, application problems and network issues Investigate data anomalies and implement corrective action where required Provide first line hardware support for PCs, printers and other attached network devices Provide first line telecommunications support Please refer to the job description attached for a comprehensive list of duties About us Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team" Our values are: "Caring, safe and excellent" At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include: Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Date posted 31 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum | pro rata Contract Permanent Working pattern Full-time Reference number 267-CS6746250 Job locations Littlemore Mental Health Centre Sandford Lane Oxford OX4 4XN Job description Job responsibilities Please refer to the job description and guidance notes attached for further information on this role Job description Job responsibilities Please refer to the job description and guidance notes attached for further information on this role Person Specification Qualifications Essential Evidence of formal education or experience (A-Level or equivalent). Desirable ITIL Service Management v4 (Foundation) Microsoft Accreditation Knowledge Essential Excellent working knowledge of Microsoft Office applications and Operating Systems, including in-depth troubleshooting. Excellent working knowledge of desktop and laptop hardware, including in-depth troubleshooting. Desirable In-depth technical knowledge of Microsoft Office 365. In-depth technical knowledge of Microsoft Windows 10. Knowledge of National NHS applications and troubleshooting. Experience Essential Previous experience of working in a staff supporting role. Previous experience of working in a Service / Help Desk environment. Previous experience of working in a Customer Services environment. Desirable Previous experience of working in the NHS. Person Specification Qualifications Essential Evidence of formal education or experience (A-Level or equivalent). Desirable ITIL Service Management v4 (Foundation) Microsoft Accreditation Knowledge Essential Excellent working knowledge of Microsoft Office applications and Operating Systems, including in-depth troubleshooting. Excellent working knowledge of desktop and laptop hardware, including in-depth troubleshooting. Desirable In-depth technical knowledge of Microsoft Office 365. In-depth technical knowledge of Microsoft Windows 10. Knowledge of National NHS applications and troubleshooting. Experience Essential Previous experience of working in a staff supporting role. Previous experience of working in a Service / Help Desk environment. Previous experience of working in a Customer Services environment. Desirable Previous experience of working in the NHS. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oxford Health NHS Trust Address Littlemore Mental Health Centre Sandford Lane Oxford OX4 4XN Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)