Elite Training are delighted to be supporting this established, highly successful IT and Comms Support Business based in Fife, who support their clients nationwide delivering valuable peace of mind through a comprehensive range of IT Support Services.\n\nThis forward-thinking company now has an excellent opportunity for an IT Apprentice to join their team.\n\nAs an apprentice you will gain exposure to many different areas associated within IT support.\n\nYou will earn as you learn; receiving on the job training from your peers and mentors within the business as well as gaining an industry recognised IT Qualification through the Apprenticeship which will be provided by Elite Training.\n\nAfter successfully completing your IT Apprenticeship the aim is for you to continue to work and develop within the Business as an IT Support Engineer where your learning will continue in this fast pace every changing industry. Your role will include:\nâ¢\tAnswering calls and providing initial support to clients.\nâ¢\tCreating tickets by filling in the correct details as per company guidelines.\nâ¢\tCompleting tickets by entering the correct details for resolutions.\nâ¢\tFinding devices in the Remote Monitoring and Management (RMM) system.\nâ¢\tConnecting to computers in the RMM system.\nâ¢\tRunning jobs in the RMM system\nâ¢\tImplementing software and products for clients\nâ¢\tInstalling and upgrading computers\nâ¢\tConfiguring and supporting Voip phones\nâ¢\tSupport Business broadband and leased lines for our clients\n The Person\nâ¢\tMin Nat 5 Qualifications including an IT related subject\nâ¢\tPassionate about IT and progressing your career in this field\nâ¢\tHave excellent communication skills across all platforms\nâ¢\t Be able to work on own Initiative and prioritise work under pressure\nâ¢\tOutstanding attention to detail\nâ¢\tExcellent problem solving skills\n\nIf this is you and you are looking to commence your exciting journey and career in IT then we very much look forward to hearing from you.\n\n