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Customer Relation Apprentice
Location: Chiswick
About the role
Are you ready to jumpstart your career at a globally recognized company? If so, BSI is looking for a Customer Relations Apprentice to be a part of our customer experience team as one of the first points of contact for customers.
As a customer service apprentice, you will be responsible for providing support to BSI members and non-members purchasing documents at the BSI online shop, updating their details on our internal systems, and helping them self-serve and navigate the BSI websites.
Alongside the role, you will complete a Level 2 Customer Service Practitioner apprenticeship. The qualification is expected to be achieved within 12 months, after which the apprenticeship ends. Throughout your apprenticeship, you will be supported by members of the wider team to ensure your time with us is successful.
Responsibilities:
* Handle customer enquiries via phone, chat, and email aiming for first-contact resolution.
* Act as a switchboard to transfer calls throughout the business.
* Process credit card payments, refunds, and credits.
* Troubleshoot BSI online shop issues, ensuring resolution with support if needed.
* Maintain accurate customer records in CRM, including account creation, quotes, orders, and invoices.
* Build strong relationships with customers and internal teams.
To be successful in the role, you will have:
* A positive, optimistic attitude with a consistent drive for excellence despite obstacles and setbacks.
* The initiative to find out more information.
* Excellent attention to detail.
* Ability to respond to queries politely and promptly, effectively dealing with challenging situations via email and chat.
* A proactive and organized mindset.
* Ability to prioritize tasks.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27 days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organizations to become more sustainable and resilient and to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cybersecurity expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT, and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance, and regulatory services, we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable conducting the interview virtually, please speak to a member of our recruitment team.
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