Company description: XPO, Inc Job description: Logistics done differently Were currently recruiting for a Last Mile Shift Manager (Customer Experience) on a 4 on 4 off shift (11am - 11pm) for our site in Leigh. Were looking for someone to lead our busy operation, ensuring the daily operations plan is executed safely with the customer experience being a top priority. Reporting directly to the Senior Operations Manager this role is responsible for overseeing the operation, ensuring customer requirements are met to a high standard and company policies/procedures are followed. Supporting the Senior Operations Manager in developing the site, ensuring customer service levels remain high and site teams are managed effectively. Pay, benefits and more: Were looking to offer a salary of up to £33,000per annum. In addition, we offer 16 days holiday plus bank holidays, as well as the option to buy additional days. Youll have access to a variety of high street discounts as well as a cycle to work scheme, a workplace pension and many other perks. What youll do on a typical day: Providing customer service to a high standard, ensuring that the customer journey is a top priority and investigating an issues that do not meet this standard. Support and encourage a good team culture, developing and leading teams to deliver an excellent customer service. Overall responsibility for the management of customer stock from receipt to final last mile delivery for all customers. Working with IKEA (But not limited to this) Working with the Senior Operations Manager on operational costs, achieving budget whilst identifying and then delivering cost reduction within the site. Develop and manage site KPIs in line customer SLA. Proactively plan and engage with other departments to ensure a collaborative approach and effective. Resolution of issues. Be the point of contact for the Customer. Build strong relationships with internal and external stakeholders. Create and drive a culture of continuous improvement and lead process improvement activities. Manage resources to maximise service and efficiencies. Investigate all system and stock issues. Manage missing & damage reports. Lead external suppliers / Subcon relationships and KPIs via agreed review processes. Lead the store trunking operation, ensuring smooth transport of LCD. Create and maintain a culture where Health and Safety is priority. Ensure vehicle compliance is always adhered to. What you need to succeed at XPO: Essential: Its important you have exposure of working in a fast-paced environment no two days will be the same and we need you to think on your feet Essential: You must have experience in providing customer service to a high standard, being able to see ahead and transform the customers journey. Essential: Be able to handle customer complaints and resolve them effectively. Looking for solutions to prevent them from happening again. Essential: Support and encourage a good team culture, developing and leading teams to deliver an excellent customer service. Essential: Be able to use Microsoft packages & pick up systems, be able to pick up systems ADZN1_UKTJ