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Job Details: Access to HE Admin Team Leader
Vacancy Name: Access to HE Admin Team Leader
Vacancy No: VN4638
Location: City
Contract Type: Permanent
Hours per week: 37.50
Working Days & Times: Monday-Friday 9-5pm
Description: Learning Curve Group are a national training and education specialist. We work with further education providers, employers, and learners to help them achieve success. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success to achieve our vision to ‘transform lives through learning’.
Role Information: Access to HE has grown predominantly over the last year and is now in a position for new growth internally. We are now ready to implement an Enrolment and Support Team Leader to manage the team of admins enrolling and supporting learners, as well as implement and maintain the fast-paced enrolment process currently in place.
Duties include:
* Organise, maintain, and monitor the running of the enrolment process from initial lead to induction.
* Organise, maintain, and monitor the team of Admin staff to ensure high standards are met across the team while supporting and enrolling learners.
* Liaise with Client Services and MIS teams to ensure excellent communication across Access administration.
* Data entry – inputting and monitoring data entry of the admin team.
* Enrolment spot checks in line with quality and MIS requirements.
* Develop and maintain strong relationships with external organisations.
* Identify and promote courses to learners and learner referral sources.
* Engage with potential learners and provide them with accurate information, advice, and guidance, along with keeping records of all activities.
* Update the current process and review the enrolment system to ensure efficiency.
* Maintain learner tracking details for each course and effectively communicate with the relevant tutors and admin to collate all information.
* Respond to client enquiries and provide support to their requirements.
* Accurately and timely complete all training & recruitment documentation.
* Effectively communicate with other staff members about day-to-day activities.
* Effectively run the Access Admin team, ensuring timetables of staff are up to date and follow the needs of the business.
* Liaise and support tutors with support trackers monthly.
* Support Access to HE students with enquiries when needed.
* Conduct your role in line with the company values and expected behaviours.
* Promote equal opportunities and recognition of diversity throughout the company.
* Comply with the Safeguarding, Prevent, and Health and Safety Policies and be vigilant to potential concerns and risks.
* Ensure confidentiality and professionalism at all times.
* Deliver the company values.
ESSENTIAL CRITERIA:
* Experience of Access to HE Admin roles and management of systems.
* Self-motivated, open, engaging, and resilient.
* Excellent customer service skills.
* Sales and marketing experience.
* Strong admin skills.
* Excellent communication at all levels.
* Proven track record of maintaining and monitoring data at large levels.
* Excellent communication and coaching skills.
* Excellent drive to improve current A2HE Provision, development of tracking learners and the curriculum offered to the learners.
Why work for Learning Curve Group?
There are many reasons that make Learning Curve Group a fantastic place to work! Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. In addition to working for a company that has been listed as one of the top 100 companies to work for over the last five years, you'll have access to the following benefits:
* 26 days annual leave + Bank Holidays.
* Buy & Sell an additional 5 days each year.
* Length of service annual leave increments starting at 2 years.
* Healthcare Scheme.
* Home & Tech schemes.
* Enhanced Family Leave.
* Paid Volunteer day each year.
* Early Finish Fridays on the last Friday of every month.
* Student/Teacher Discount.
* Uniform.
HEAD OFFICE PERKS:
We wish we could provide these to all, but as a national company, it is not always possible. However, these perks are available to all staff when they attend our incredible Head Office space:
* Electric Car charging points.
* Free fruit, Coffee, and Tea.
* Onsite Shower.
* Prayer room on request or list of nearest available places of worship.
EQUAL OPPORTUNITIES:
You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Recruitment Checks:
Learning Curve Group is committed to safeguarding and promoting the welfare of learners. The successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. For this role, we will also carry out adverse media checks and need to conduct a DBS check and request information related to previous convictions if you are shortlisted for an interview.
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